During peak demand periods, delivery times from carriers may be affected.

Remember to check if you purchased a PRE-ORDER item. You can see the estimated shipping date on the selected product along with the rest of your order.

- Iberian Peninsula:

Standard shipping: 3–5 business days (Home delivery or pick-up point):

For purchases over €70: FREE
For purchases under €70: €3.50

Express: 1–2 business days before 13:30*
Except smaller islands in the Balearic Islands: €10

Canary Islands*, Ceuta and Melilla

Standard shipping: 7–10 business days, ID required (add it in the order notes):

• For purchases over €180: FREE
• For purchases under €180: €8

- EU*

Standard: 3-5 business days (Home or collection point):

• For purchases over €150 - FREE
• For purchases under €150 - €5
  

- International* subject to customs duties and handling fees

Standard: 5-9 business days, depending on the country

You can check the shipping costs at checkout in your local currency or in €.

Remember that for LATAM countries you’ll need to add your CUIT/CUIL when placing the order to ensure smooth delivery and avoid delays.

Duties and taxes

*Shipments to countries outside the European Union involve additional duties and taxes, which will be charged to the buyer. Upon receiving your purchase, you will need to pay these charges to receive the package. These fees are separate from shipping costs and are determined by the relevant customs authorities. We recommend reviewing your local customs policies and any recent updates before placing your order to avoid surprises. Refusing to pay these taxes will incur an additional return fee of €25, which will be deducted from the total value of your order.

*Shipments to the Canary Islands are exempt from VAT on our website, so they will be subject to duties or taxes charged to the buyer. These fees are separate from shipping costs and are determined by the relevant customs authorities.

 

Order tracking information:

Once your order has been dispatched, you will receive a confirmation email with a link to track your shipment. Remember to check your spam folder if you don’t see it in your main inbox.

If you have any questions, send us an email at: help@paryescala.com

The CONTROLLER is responsible for the package until it leaves our warehouse; from that moment on, the courier companies are responsible for the parcel and its delivery. We will, however, assist you with managing any incident that may occur.

Shipping restrictions:

Please make sure that the address and details provided for shipping are correct.

We do not deliver to P.O. boxes.

Mailing address:

If you have placed your order with an incorrect shipping address, please contact us at help@paryescala.com or via WhatsApp as soon as possible, and we will try to resolve the error. Please note that once processed, orders cannot be modified or canceled.