Shipping policy
During periods of high demand such as Black Friday, sales, or special launches, order processing and shipping times may be slightly extended. If you purchased a PRE-ORDER item, you will find the estimated shipping date on the product page along with the rest of your order.
Estimated transit times begin once the package has left our warehouse. The exact shipping cost is always shown at checkout before you pay.
Iberian Peninsula (mainland Spain, Balearic Islands and Portugal)
| Shipping | Time | Cost | Free from |
|---|---|---|---|
| Standard (home delivery or pickup point) | 48–72 h | €3.50 | €70 |
| Express (orders before 13:30) | 1–2 business days | €10 (except minor Balearic islands) | — |
Canary Islands, Ceuta & Melilla
| Shipping | Time | Cost | Free from |
|---|---|---|---|
| Standard (ID required — add it after your surname) | 5–7 business days | €8 | €180 |
European Union
Standard shipping in 3–5 business days.
| Country | Standard | Free from | Express (24–48 h) |
|---|---|---|---|
| Germany, Austria, Belgium, France, Italy and the Netherlands | €5 | €150 | €15 |
| Finland, Greece and Ireland | €7.50 | €175 | €20 |
| Bulgaria, Croatia, Cyprus, Czechia, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland and Romania | €12.50 | €150 | €20 |
| Denmark | DKK 65 | DKK 1,250 | DKK 150 |
| Sweden | SEK 90 | SEK 1,850 | SEK 225 |
International
Standard shipping in 8–12 business days, depending on the country.
| Destination | Standard | Free from |
|---|---|---|
| United Kingdom | €9 | €150 |
| Switzerland (24 h express: €30) | €15 | €150 |
| United States (DDP: duties and taxes included) | €30 | €250 |
| Canada | €20 | €300 |
| China, South Korea, Hong Kong, Japan, Macao and Singapore | €20 | €200 |
| Australia | €50 | €350 |
| New Zealand | €60 | €400 |
| Chile | €15 | €165 |
| Argentina and Uruguay | In local currency, shown at checkout | Shown at checkout |
| Rest of the world | €25–30 | €250 |
For LATAM countries, please include your CUIT/CUIL (or CI/RUT in Chile) to avoid delivery delays.
Taxes and Duties
- Orders shipped outside the European Union may incur additional taxes or customs duties, payable by the customer (except the United States, where they are already included). These charges are independent of shipping costs and are determined by local customs authorities. We recommend reviewing your country’s customs policies before placing an order.
- If the payment of duties/taxes is not accepted, the cost of returning the package to our warehouse will be €25, which will be deducted from the total order amount. Initial shipping costs will not be refunded either.
- Orders shipped to the Canary Islands are VAT-exempt on our website and may be subject to local taxes or duties.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking link. If it does not appear in your inbox, please check your spam folder.
For any questions: [email protected]
Shipment Responsibility
We are responsible for the package until it leaves our warehouse. From that moment, the courier takes responsibility for the parcel and delivery. We will assist with any issue that may arise.
Shipping Restrictions
- Please ensure your shipping details are correct.
- We do not ship to P.O. boxes.
If you entered an incomplete or incorrect shipping address, contact us as soon as possible at [email protected]. Please note that orders cannot be modified or cancelled once processed.