Returns and exchanges policy
Returns and exchanges:
We hope you love your Par & Scale. If for any reason it does not meet your expectations, you can return your order within the established period: 30 days from the date of purchase.
Items must be in their original condition and retain all tags.
Returns from the Atelier area:
You can return your order within the established period: 15 days from the shipping date.
Custom-made garments cannot be returned.
Items must be in their original condition and keep all labels.
Spain, EU:
FREE RETURNS
International:
They have a cost of €19.99 per return + customs fee of €14.95.
(Second exchanges and returns cost €5 in Spain, €11 in the EU, and €25 in the rest of the countries)
SHIPPING POLICY:
Peninsula and Portugal:
Free shipping.
EU:
Free shipping on orders over €150
International:
Shipping from 200€ - FREE
Shipping under €200 - €19.99
Approximate delivery times:
- Express 13:30: Peninsula and Portugal
-
24 - 48 hours: Peninsula and Portugal.
-
3-7 working days: Canary Islands, Ceuta and Melilla, EU.
-
5-10 business days: International.
Order tracking information:
Once the order has been shipped, the shipping companies will send you a confirmation email with a link to track the order.
The CONTROLLER is responsible for the package until it leaves our studio. From that moment on, the courier companies are responsible for the package and its shipment. For our part, we will facilitate the management of any incident.
Shipping restrictions:
Please ensure that the address and details provided for delivery are correct. We do not deliver to PO boxes.
Shipping Address: If you have placed your order with an incorrect shipping address, please contact us as soon as possible and we will try to correct the error. Please note that once processed, orders cannot be modified or cancelled.
xReturns and exchanges:
We hope you like your Par and scale. If for any reason it does not meet your expectations, you can return your order within 30 days from the date of purchase.
Items must be in their original condition and retain all tags.
Returns from the Atelier area:
You can return your order within: 15 days from the date of shipment.
Custom-made garments cannot be returned.
Items must be in their original condition and retain all tags.
Spain, EU:
FREE RETURNS
International:
They have a cost of €19.99 per return + customs fee €14.95.
(Second exchanges and returns have a cost of 5 ¤ in Spain, 11 ¤ to the EU, and 25 ¤ in the rest of the countries)
International shipping worldwide
SHIPPING POLICY:
Peninsula and Portugal:
Free shipping.
EU:
Free shipping on orders over €150.
International:
Shipments over €200 - FREE shipping
Shipments under €200 - €19.99.
Approximate delivery times:
Express 13:30: Peninsula and Portugal
24 - 48 hours: Peninsula and Portugal.
3-7 working days: Canary Islands, Ceuta and Melilla, EU.
5-10 working days: International.
Order tracking information:
Once the order has been shipped, the shipping companies will send you a confirmation email with a link to track the order.
The RESPONSIBLE party is responsible for the package until it leaves our studio, from that moment on, it is the courier companies who are responsible for the package and the shipment. For our part, we will facilitate the management of any incident.
Shipping restrictions:
Please make sure that the address and data provided in the shipment are correct. We do not deliver to PO Boxes.
Shipping address: If you have placed your order with an incorrect shipping address, please contact us as soon as possible and we will try to resolve the error. Please note that once processed, orders cannot be modified or canceled.
Translated with DeepL.com (free version)